How do I place an order?
Shopping at skkids.co.nz is easy and secure! Just a few steps to place orders
– Select an item you would like to purchase, and then click the Add to Cart button
– To add more items you can continue shopping or click on view cart to proceed to checkout to complete your order
– You will then receive an email confirming your order that includes your order number.

How can I pay for my order?
We accept all major credit cards that include Visa, MasterCard, and American Express etc..
We have taken all essential measures to make sure that any information you give us and we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality.

I forgot my username/password. How do I retrieve it?
If you still have access to your email account you can reset your password by clicking on forgot your password link on our website where the log-in page is located.

Where can I purchase gift cards and can they be used online
All gift cards should be purchased on our website and you have to use them to do purchases online at skkids.co.nz.

How quickly will my order be processed and can I check my order status?
All our items have to be dispatched from Auckland to your home. This process often takes between 1-2 business days.

We use courier post and yes, we provide a tracking number so you can track the status of your parcel. We will make sure you received your items in a timely fashion. If you have any queries please use our contact us.

My shipment arrived damaged. Whom should I contact?
We apologize for any inconvenience this may have caused. We want to ensure that your experience with us will bring you back to shop on our website again and will do everything we can to remedy the situation as soon as possible. We will replace or refund it for you. Please contact us for further advice.

Do you ship internationally?
We ship only in New Zealand.

How do I find the right size?
To make sure you order the right size every time, please see our sizing charts with specifications that include parameters like height, chest, shoulder etc.. for each size. We advise you to compare against clothing you already have.

What do I do if I ordered the wrong color/size/style?
We work to make everything easy. If you can inform us as soon as possible we can change it however if the item is shipped there is nothing we can do.

Note that colour might look little different depending on your screen resolution and photography light conditions. But we try our best to show you the right colour in the images.

Contact Details

Phone: 022 122 0414
Email: sales@skkids.co.nz

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